Privacy Policy

Your privacy is important to us and we are committed to protecting your personal information. It is Cell Regeneration Ltd. policy to respect your privacy regarding any information we may collect from you in our practice and across our website, www.mbst-card-orders.co.uk

1) How We Collect Your Personal Information

Generally, we collect your information when you decide to interact with us. We collect information by fair and lawful means, with your knowledge and consent so that we can process your orders.

2) The Types of Information We Collect

We only collect the information that’s necessary to carry out our business, provide the particular service you’ve requested and to keep you informed.

More information

The type of information we collect depends on where and when it is gathered:

Information we obtain directly from you:

Name
Company address
Email address 
Contact phone number(s)
Work address
Payment card details.

Please note, we will not hold payment information for any longer than it takes to process your transaction.

This data is considered “identifying information”, as it can personally identify you. We only request personal information relevant to providing you with a service, and only use it to help provide or improve this service.

When you visit our website, our servers may automatically log the standard data provided by your web browser. This data is considered “non-identifying information”, as it does not personally identify you on its own. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.

We may also collect data about the device you are using to access our website. This data may include the device type, operating system, unique device identifiers, device settings, and geo-location data. What we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.

3)  Why We Collect Your Personal Information and How We Use It

The information we hold on you will be used in a number of ways. Here are the main ones: to provide a service you have requested, offer you a personalised experience and understand your needs better, inform you of new treatments, initiatives or updates you’ve asked for or contact you if we need to obtain or provide additional information.

More information

Specifically, we use your information we collect in the following ways:

To carry out our business and to provide a service or carry out a contract with you:

• To fulfil your card orders.
  • Process payments. Please note that Cell Regeneration does not store any Credit Card or other payment information once the transaction has been completed.
  • Provide the best possible service and to help us with internal administration.

4)  How We Handle Your Information and Other Organisations

Cell Regeneration will never share, sell, rent or trade your personal information to any third parties for marketing purposes without your prior consent. Some of our service providers may have access to your data in order to perform services on our behalf – payment processing is a good example of this. We make sure anyone who provides a service for Cell Regeneration enters into an agreement with us and meets our standards for data security. They will not use your data for anything other than the clearly defined purpose relating to the service that they are providing. 

More information

We may share your details with:

Service providers who work on behalf of the Cell Regeneration for the performance of any contract we enter into with them or you, for example payment processing, equipment providers (such as Magnetic Resonance Therapies), printers and mailing houses, marketing agencies, database services, website hosting or email delivery service.

Cell Regeneration is not responsible for the privacy notices and practices of other websites even if accessed using links from mbst-card-orders.co.uk and recommends that you check the notices of each website you visit and contact its owner or Data Protection Manager if you have any concerns or questions.

Despite all our precautions, no data transmission over the internet is 100% secure. So, we cannot guarantee the security of any information which you disclose to us and so wish to draw your attention to the fact that you do so at your own risk.

5) Data processing and storage

As part of the service offered to you through Cell Regeneration, the personal information you provide may be transferred to countries outside the European Economic Area (EEA). By way of example, this may happen if the servers used to maintain our data are located in a country outside of the EEA. If Cell Regeneration transfers your personal information outside of the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected as outlined in this privacy notice. We only retain personal information for as long as necessary to provide a service, or to improve our services in future or to fulfil the requirements of our insurance providers. While we retain this data, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure, and cannot guarantee absolute data security.

6)  Your Choices

You should find it easy to access and amend the personal information that we hold on you, or request that we stop contacting you. It’s your data and we want to make sure you feel in control of it. You can request full details of the personal information we hold by phoning, emailing, or writing using our contact details below.

More information

Every email we send to you will include details on how to change your communications preferences or unsubscribe from future communications. You can request full details of personal information we hold about you under the The General Data Protection Regulation, by contacting the Cell Regeneration Data Controller, Charles Clare. Please send a description of the information you would like to see, together with proof of your identity to Charles@cell-regeneration.co.uk

If you would like us to remove the personal information we hold about you, please contact us using the contact details shown below. If you request your personal information be deleted, or where your personal information becomes no longer relevant to our operations, we will erase it from our system within a reasonable timeframe.

You have the right to lodge a complaint with the supervisory authority, The Information Commissioner’s Office – www.ico.org.uk

By email: Charles@cell-regeneration.co.uk
By phone: 01780 238 084
By post: Zeeco House Annexe, Casterton Lane, Tinwell, Rutland PE9 3UQ

7)   Updates or Changes to the Privacy Notice and Further Information

This notice was updated on 29 April 2021. It may be updated to take into account changes at Cell Regeneration or, for example, to reflect changes to regulation or legislation. Updates to this notice will be posted on this page – please check back from time to time. We may also inform you of any changes where we hold an appropriate email address for you.